Shipping & Returns

RETURNS

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We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at james@dfoltd.co.uk. Please note that returns will need to be sent to the following address: Unit 5-6 Willow Court, Blackwood, WLS, NP12 3SL, United Kingdom

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United Kingdom, shipping your goods may take longer than expected.

You can always contact us for any return questions at james@dfoltd.co.uk. Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalize items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please ge in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 3 day cooling off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at james@dfoltd.co.uk.

Delivery Access & Measurement Terms

1. Customer Responsibility
It is the customer’s sole responsibility to ensure that the products ordered can be delivered into the intended room of choice. This includes ensuring there is adequate clearance through doorways, hallways, stairwells, and any tight turns. All dimensions provided on our website or in-store are for the product itself and do not account for packaging.

2. Access Check Requirement
Before placing an order, customers are advised to use our "Measuring Guide." We recommend checking the narrowest point of entry (including door frames and radiators) and ensuring there is sufficient ceiling height for the item to be stood on end if a "pivot" maneuver is required.

3. Failed Delivery Charges
If a delivery cannot be completed because the item does not fit through the access points, the delivery will be classified as a "Failed Delivery." In such cases:

• A restocking fee of  £49.99 will apply.
• Original delivery charges are non-refundable.
• The item will be returned to our warehouse, and the customer will be issued a credit note, minus the applicable fees.

4. Modification of the Property
Our delivery teams are not permitted to remove doors, windows, or any fixtures to facilitate access. Any such modifications must be carried out by the customer prior to the delivery team's arrival.

5. Online vs. In-Store Orders

• In-Store: As the customer has had the opportunity to inspect the product, we do not offer returns or exchanges for items that do not fit.
• Distance Selling (Online/Phone): In accordance with the Consumer Contracts Regulations, customers have 14 days to return an item. However, the cost of returning the item due to fitment issues remains the customer's responsibility.

 

To ensure a sofa fits, you need to compare the sofa's dimensions against every "pinch point" along the path from the delivery van to its final spot.

1. Measure Your Sofa

Don't just look at the width; you need three specific numbers:

• Width (W): The total length from arm to arm.
• Height (H): The distance from the floor to the highest point of the back. (Check if legs are removable to reduce this).
• Diagonal Depth (DD): Measure from the top-back corner to the front-bottom corner. This is crucial for manoeuvring around corners. 

2. Measure the "Pinch Points"

Measure the width and height of every opening, ensuring you account for door handles, handrails, or radiators that stick out.

• Exterior & Interior Doors: Measure the inside of the door frame. If the sofa height is greater than the door width, the sofa must be narrower than the door width to fit through horizontally. Wayfair
• Hallways: Ensure the hallway is wider than the sofa's height if it needs to be carried on its side. Watch out for narrow "dog-leg" turns.
• Stairwells: Measure the width of the stairs at their narrowest point. Don't forget the ceiling height at the landings—this is where most sofas get stuck when being pivoted. Dweva
• Lifts: If you live in an apartment, measure the lift door opening and the internal depth/height of the lift car.

3. The "Will It Fit?" Rule of Thumb

• Horizontal Fit: The door width must be greater than either the sofa height or the sofa depth.
• Vertical Fit: If the sofa is too long to go in flat, the door height must be greater than the sofa width, and there must be enough ceiling clearance to stand it up.